FAQ

When can I expect my final confirmation?

You will receive your final confirmation when you have paid the final balance on your account. You will receive this along with some luggage labels to attach to any suitcases and personal belongings that you are taking on the coach with you.

I haven’t received an email confirmation yet; how can I get one?

If you call our reservations office on 01948 780 271, we will happily send you a new email.

What is the process for receiving my tickets?

When you make the initial booking, if you choose to just pay the deposit you will receive either an email or written confirmation, whichever format you prefer, which shows the outstanding balance and payment due date. When you pay the balance in full you will receive a written confirmation along with luggage labels for your suitcase and personal belongings. You don’t receive a ticket as such, the confirmation is proof of booking. However, it is not necessary to show this to the driver on the morning of departure as they will have a passenger manifest with everyone’s details so you just need to give them your name and they will mark you as present, take your suitcases to put in the coach hold and inform you of your seat numbers.

How do I go about booking my trip?

You can make a booking either by calling our reservations office on 01948 780 271 or by choosing your holiday via the website and clicking the Book Now button to use the online booking system.

Can I make any changes after booking my trip?

If, after our confirmation has been issued, you wish to change to another of our current holidays or change the departure date, we will do our utmost to make the changes. You should notify us in writing, and that request must be from the person responsible for the original reservation. Such a request must be made before the date that the original balance becomes due, and be accompanied by an administration fee of £10 per person. Any alteration made after the original balance is due will be regarded as a cancellation and will be subject to the charges set out in our cancellation terms.

Can I choose where I will be picked up and dropped off?

Absolutely! We have dedicated and secured pick-up points conveniently located across Shropshire, Cheshire, and Staffordshire. Some of these pick-up points often have parking facilities available. For certain holidays, we may be able to extend our pick-up points. If you have a specific location in mind, please don't hesitate to get in touch with our team and we'll see if we can accommodate your specific requirements.

What time will I be picked up for my trip?

Departure times vary for all the holidays depending on their distance away from the depot. The times will be printed on your booking confirmation. If the time is yet to be confirmed or it needs to change for any particular reason, then we will inform you either in writing or by telephone communication.

Can I pick my room?

Should you have any special requests (such as low floor rooms, sea view, adjoining rooms) please advise us at the time of booking. We will then pass on your special request to the hotel(s) concerned. We can't guarantee that your requests will be met or that the hotel(s) is/are able to provide the requested facility. We cannot, therefore, accept a booking which is made conditional upon a special request being satisfied.

What should I do if I have specific dietary requirements?

You may have special needs with regard to diet, if so, please make sure that you inform us when booking. This will be notified to the hotel on your holiday and any extra costs incurred must be paid to the hotel by yourself before departure from the hotel. We cannot guarantee the hotelier's compliance with dietary requests.

Is travel insurance included or necessary?

Insurance is compulsory on all European holidays, although not compulsory on UK holidays. We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances.

What forms of payment are accepted?

We accept payment in the form of a debit card, cheque, or cash. WE DO NOT ACCEPT CREDIT CARDS.

Are there any discounts offered for children?

On all centred holidays, reductions are normally available for children providing the child shares a room with two full-fare paying passengers. Please enquire at the time of booking.

What is your ticket cancellation and refund policy?

You or any members of your party may cancel your holiday at any time provided that the cancellation is made by the lead name on the booking and is communicated in writing, directly to Happy Days Holidays. As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown below.

What is your ticket cancellation and refund policy?

You or any members of your party may cancel your holiday at any time provided that the cancellation is made by the lead name on the booking and is communicated in writing, directly to Happy Days Holidays. As this incurs administrative costs we will retain your deposit and, in addition, apply cancellation charges up to the maximum shown below.This scale is based on the date of cancellation to the day prior to travel:

• All deposits are non-refundable
• 28 to 42 DAYS 50%
• 27 days to 0 days 100% or after the departure date

How much luggage am I allowed to bring with me?

We ask you to keep luggage to one medium-sized suitcase per person weighing a maximum of 15 kilos, but a small bag can also be taken on board the coach.

Are your coaches accessible for passengers with disabilities?

The holidays in this brochure have been carefully planned to include as much interest as possible. Inevitably some of the holidays include lengthy periods of travel and some walking on sightseeing excursions, and therefore may not be suitable for everybody. In the interests of Safety for all concerned, passengers must have enough mobility to board and alight from our coaches, with the minimum of assistance. Additionally, many of the hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after disabled passengers, it is important that you inform our office at the time of booking of any medical condition that would affect your mobility or diet, in order that we may pass on this important information to whom it may concern. We will make every endeavour to minimise the discomfort and inconvenience, but for obvious reasons are unable to make any guarantees. We are more than willing to cater for manual wheelchairs, however, we are unable to carry motorised wheelchairs due to the weight and luggage capacity available.

Will there be restroom facilities available on the coach?

Yes, all of our coaches have toilet facilities onboard. There will also be a designated comfort stop on your journey.

Can I reserve specific seats on the coach?

Requests for particular seats can be made on most holidays when booking, but since allocations are made on a first come first served basis, early booking is advisable. When bookings are made with us you will be offered the best seats that are available on the coach at the time. There is a seating plan for the coach for each holiday, but it is possible that, on occasions, for operational reasons, a coach of different configuration may be used and we must, therefore, reserve the right to alter a seating plan and allocate seats other than those you have booked, although this will be avoided as far as possible.

Are pets allowed on board?

Unfortunately, we do not accept pets on board other than Guide Dogs in the UK and Eire only and by arrangement.

What are your safety measures on board?

When you board the coach, the driver will give a safety briefing which we ask that all passengers pay attention to. The seats are all fitted with safety belts which you must wear at all times and listen out for any announcements that your driver may have during the trip. The coaches have 2 exit points, one at the front which you will use to board the coach initially and also a central door which is driver operated. There are also break glass hammers situated at various points on the coaches, only to be used in an emergency situation should the exit points become blocked or unsafe to use. Journeys are planned to ensure that drivers can safely stay within speed limits. Top speeds are governed by stipulated limits and all tachograph and drivers’ hours regulations are carefully observed. All our coaches are equipped with tracking systems, so we can keep a close eye on where they are and drivers can track their journeys in full.

Where do your coach holidays go?

We offer a diverse range of destinations for our coach holidays, both within the UK and across Europe. From captivating cities to charming countryside getaways, and historical landmarks to scenic coastal retreats, our itineraries cover a wide spectrum of travel experiences. We provide options for 5-day holidays, weekend getaways, and short breaks within the UK. Whether you're looking to explore the beauty of Europe or enjoy a quick escape closer to home, our coach holidays have something for everyone.

What's included in the price?

Holiday prices include all coach travel, hotel accommodation and meals specified in the holiday description and VAT at the current rate where applicable. Morning coffee, afternoon tea and other refreshments are not included. Some hotels make a small additional charge for porterage and tea or coffee served after lunch and dinner. Gratuities to the hotel staff and driver/couriers are discretionary.

Is the accommodation included?

Yes, accommodations are included in our coach holiday packages. We partner with a variety of quality hotels, guesthouses, and resorts to ensure a comfortable stay during your trip.

Are meals provided during the trip?

Most of our coach holidays include some meals, such as breakfasts and select dinners. Meal inclusions will be outlined in the package details. You'll also have opportunities to explore local cuisine during the trip.

Are coach holidays suitable for all ages?

Absolutely! Our coach holidays are designed to cater to a wide range of age groups. Whether you're a family, a couple, a solo traveller, or a group of friends, you can enjoy the comfort and convenience of coach travel.

What should I pack for the trip?

We recommend packing comfortable clothing, including layers for changing weather conditions, comfortable shoes for walking tours, any necessary medications, toiletries, and travel essentials. Check the specific itinerary for any additional items you might need.